Frequently asked questions

Yes. We're based in Johor Bahru and most of our clients are here, but we work with service businesses across Malaysia — everything can be done online.

Yes. If you already have hosting and a domain, we build on what you have and hand it over ready to go live — there is no need to switch providers to work with us.

No. Your details, accounts and materials are only used for your project, and we do not pass them to any third party. If you would like, we can sign a confidentiality agreement at the start — we offer it without you having to ask.

You will see a first draft early in the process. Full delivery depends on the package: 7 working days for Refresh (free if we are late); for Starter and Professional the timeline is confirmed on your quote — counted from the point your content is ready, not from the day you pay. We send you a simple checklist upfront so nothing holds the project up.

Our packages are RM588 (Refresh — up to 3 pages using content you provide), RM1,988 (Starter — 4–8 pages, we write your copy) and RM3,988 (Professional — 9–15 pages with full SEO and AEO). These are founding-client prices; standard prices are RM988, RM2,988 and RM5,988. Add-ons such as multi-language, e-commerce or advanced SEO/AEO are quoted separately.

Yes. We keep what already works (your brand, your content, your existing search presence) and rebuild the site around a clearer structure and a proper sales funnel. ELS Factory in our portfolio is exactly this — a cluttered older site rebuilt into a clean, professional property brand, now live at elsfactory.com.my.

Yes, every website we build is responsive by default and designed mobile-first. Most Malaysian customers will find you on a phone, so we check every layout on phone, tablet and desktop before delivery — and we make it easy for them to reach you with a WhatsApp button that is always within thumb's reach.

We focus on service businesses that win clients through trust and professional image: professional services (accounting, legal, consulting, finance), health and wellness (clinics, counselling, physiotherapy), beauty (salon, spa, beauty care), and education and training providers. These are the businesses where your website is the first thing a customer checks before contacting you. We also work with businesses outside these four — these are simply the ones we do most.

Yes. Multi-language (up to 3 languages — usually English, Chinese and Malay) is available as an add-on on any package. Translated text is supplied by you, or we can quote for translation separately.

AEO stands for Answer Engine Optimisation. Traditional SEO helps you rank on Google; AEO structures your content so AI tools such as ChatGPT, Gemini and Google's AI results can read, understand and quote your business when someone asks them a question. More customers now start with an AI assistant instead of a search box, so we build that structure — clear question-and-answer content and structured data — into every Professional website.

Your site is live and working, and you are not left on your own. Every package includes a first-year Care Plan; Professional of website care — covering hosting, backups, security updates and small content changes. A Care Plan is available afterwards. If you would rather handle things yourself, that is fine too; we will hand over what you need.

Website care keeps your site healthy and lets you make small changes without a new quote. It covers up to 2 small change requests each month (each up to about 15 minutes) — swapping an image, updating text, prices or opening hours, adding a tracking code, or a small fix. It also covers security updates, uptime monitoring, and keeping your hosting and SSL certificate in order. Every package includes a first-year Care Plan; Professional; a Care Plan is available afterwards.

Care covers upkeep, not new work. New pages, layout or structure changes, redesigns, new features, copywriting, and photo or design work all fall outside it — as does anything beyond 2 requests a month, or a single request taking more than about 15 minutes. Those are quoted separately by the hour or on a larger care plan, and unused requests do not roll over. We always tell you before doing anything chargeable, so you are never surprised by an invoice.

Nothing breaks and your website keeps running — you simply stop having change requests included. You can continue on a paid care plan — we quote it based on how much support you actually want, so you are not paying for a tier you do not use — or simply contact us when you need something and we quote for that piece of work. The AI Chatbot continues at RM99 per month if you want to keep it, and you can stop it at any time. We remind you before the included period runs out so it is never a surprise.

Social media is very good at creating interest and poor at capturing it. A website puts you in Google results, holds your prices and service details permanently, and gives people a way to contact you that does not depend on you watching a DM inbox. It also belongs to you — a social platform can change its rules or suspend an account at any time. For most service businesses the website is where the enquiry actually happens.

Because you are buying different things. A very cheap website is usually a template with your text dropped in — no keyword research, no search groundwork, and no structure designed to turn a visitor into an enquiry. We include all of that, along with 18 years of marketing experience deciding what goes where and why. The honest way to compare is not the invoice, it is the outcome: a site that brings four enquiries a month instead of sixteen has not saved you money. If your only need is to exist online, a cheaper option may genuinely be enough, and we will tell you so.

Starter (RM1,988) gets you a 4–8 page site where we write your copy, with full on-page SEO and a strategy session — enough to get found and take enquiries. Professional (RM3,988) adds the things that make a website actively close customers: full SEO and AEO groundwork, Google Analytics, Google Business Profile setup, speed optimisation, a complete sales-funnel structure, plus 3 months of website care and 3 months of AI Chatbot. If you expect the website to actively bring you customers, Professional is the one that is built for that. If you mainly need a credible front for referrals, Starter is honestly enough.

Yes. A single-page site or landing page is a legitimate starting point, especially if you are running ads or promoting one service. It costs less than a full website and can be expanded later. Tell us your budget and what the site has to achieve, and we will tell you the smallest thing that would actually work — including when that is less than our Starter package.

We keep it simple: 50% deposit to start, 50% on completion before the site goes live. No hidden charges and nothing due before you know exactly what you are getting — the full scope is confirmed in writing first. If a larger project needs a different arrangement, tell us and we will discuss it.

Refresh (RM588) is up to 3 pages using content you provide, with basic SEO and a WhatsApp button. Starter (RM1,988) is 4–8 pages where we write your copy, with full on-page SEO, a strategy session, a conversion layout and 2 rounds of revisions. Professional (RM3,988) includes everything in Starter plus 9–15 pages, full SEO and AEO, GA4 and Meta Pixel, a complete sales funnel, 3 rounds of revisions and 3 months of AI Chatbot. These are founding-client prices; standard prices are RM988, RM2,988 and RM5,988.

Your text content, your logo, and any photos you want used. If you have brand colours or existing marketing material, send those too. We give you a simple checklist upfront so nothing is missed — and this is the single biggest factor in how fast the project finishes, because delivery time is counted from when your content is ready. If any of your existing images are blurry or the wrong size, we will sort them out for you.

Yes. We start by understanding your business and agreeing the page structure, then design. You see a first draft early in the process and give feedback before anything is finalised. Nothing goes live until you have seen it and are happy with it.

Revision rounds are included by package: 1 round with Refresh, 2 with Starter and 3 with Professional. A round means you review the draft and send your changes together, and we apply them. Most projects finish comfortably within that. If you want more rounds — or a change of direction after the design is approved — we quote for it separately, so you always know where you stand.

A full website explains your whole business and serves everyone who finds you. A landing page does one job for one audience: converting traffic from a specific ad or campaign, with no navigation to wander off into. If you are running ads, a landing page usually performs better. If you need a general online presence, you need a website. Many businesses eventually have both.

Yes. The website is yours — the design, the content and the code. We do not hold your site hostage, and we do not lock you into a multi-year contract to keep it. Ask any provider this question before you sign: some very cheap annual packages keep the domain or the source code on their own account during the contract.

Yes, and we will hand over what you need to do it. The domain is registered in your name, and the site files are yours. We would rather you stay because the work is good than because leaving is difficult.

The sites we build are static, which is what makes them fast and secure — but it means content changes go through us rather than a login. For most service businesses that is a handful of updates a year, and small changes are covered during your website care period. If you genuinely need to edit weekly, tell us at the start and we will scope a system that lets you do that.

We choose the technology to fit the business. Most of our sites are custom-built rather than WordPress, which means no plugins, no login page and no database — removing the things that get most small business sites hacked. When a project genuinely needs a content system or an online store, we build on an established platform instead. We are happy to explain which we would recommend for you, and why.

We handle both for you at RM400 per year, which covers hosting and your domain name (.com or .com.my). The domain is registered in your name, so it stays yours. If you already have hosting or a domain you would rather keep, we can work with that instead — just tell us at the start.

We do not make that promise. Some agencies do offer guarantees — usually for a high monthly fee of RM1,000–5,000 — but Google's results depend on competition, your industry, your location and factors no agency controls. What we can promise is that the groundwork is done properly: technical SEO, keyword research checked against your real services, on-page structure, schema and Google Business Profile. We put what we control in writing, rather than selling a position we cannot promise.

We cannot promise a number, and we would not trust anyone who did — enquiry volume depends on your traffic, your pricing, your industry and how quickly you reply. What we can do is make sure the website is not the reason you lose an enquiry: clear messaging, visible proof, and a contact path that takes one tap. The website's job is to convert the interest that reaches it. Generating that interest is a separate conversation we are happy to have.

The credibility effect is immediate — the moment someone lands on a professional site instead of a dated one, your conversion improves. Search visibility is slower: search groundwork typically takes a few months to show movement, and competitive keywords take longer. Anyone promising fast rankings is overselling. We would rather set the expectation properly at the start than apologise for it later.

AEO means structuring your content so AI assistants like ChatGPT and Google AI can read it and mention your business when someone asks them a question. Is it useful? Honestly: it is growing, not dominant. Most searches still start on Google. What makes it worth doing now is that the structural work overlaps heavily with good SEO, so it costs little extra, and almost no competitor in Johor Bahru has done it yet. We will not promise you AI visibility, because AI engines publish no rankings and give no guarantees.

We publish four named case studies — an accounting firm (YCK Consulting), a business advisory brand (Healing Mind Group), a banana tissue-culture company (HS Agroplant Biotech) and an industrial property firm (ELS Factory). If you would like, contact us and we can put together a sample for your industry. What transfers is the method: understanding what your customer needs to see before they trust you, and structuring the site around that. On our industry pages we set out exactly how we would build for professional services, health and wellness, beauty and education.

The Property Web System starts from RM6,488 as a founding-client price (usual RM7,988), plus RM400 per year for the system and maintenance. It includes a professional website and your own dashboard to manage listings, categories, areas and specs — built for property and industrial-land agents. If you only have a few listings, a normal package with monthly maintenance may suit you better; we can advise on a call.

Most of our sites score 90+, and we guarantee at least 80. If you choose the Professional package with premium animations, the score is usually 85–95 — animations add a little weight, so there is a small trade-off between visual polish and a perfect speed score. A simpler Refresh or Starter site can score higher. We will advise what is right for your goals.

No — and anyone who promises that is not being honest. Our SEO score means your website is technically built right (titles, structure, meta, speed) so Google can find and understand it. Actual ranking also depends on your content, your competitors and time. We build the strong foundation; we do not sell guaranteed rankings.

From when your content is ready — all text, images and logo received and confirmed. If content comes in piece by piece, or feedback on the draft is delayed, the timeline pauses until we have what we need. It is not counted from the day you pay.

No — Refresh is for businesses that already have their content (text, images, logo). That is what keeps it fast and affordable. If you need us to write your copy and plan your structure, that is the Starter package.

Hosting and domain are RM400/year, with the first year included in your package. That keeps your site online, secure and backed up. Renewing with us is optional and your website always stays yours — no lock-in.

No — nobody can honestly promise that. What we do is structure your website so AI assistants can read and understand it (clear question-and-answer content, structured data, llms.txt). That makes it far more likely to be picked up, but no one controls what AI recommends.

We keep what already works — your content, your domain and your existing search presence — and set up proper redirects. Rankings can wobble slightly for a short while after any rebuild (Google re-crawls the new site), then typically recover and often improve because the new site is cleaner and faster.

At Lucco, websites start from RM588 for a content-ready 3-page site, RM1,988 when we write your copy, and RM3,988 for a full conversion-focused site. Prices are fixed and stated upfront with no hidden fees. Hosting is RM400/year. We are a Johor Bahru web design studio and pricing is the same nationwide.

Yes. Every website Lucco builds has a WhatsApp enquiry button and a contact form that sends straight to your WhatsApp — because in Malaysia most customers prefer to message on WhatsApp. It is built in on every package, from RM588.

Lucco Web Design is run by marketers with 18 years of experience — the tagline is "Marketers who build your website." Every site is built to bring enquiries, not just to look good: clear structure, conversion-focused layout, WhatsApp enquiries, and SEO built in. That marketing-first approach is what sets Lucco apart from designers who only make things look nice.

Usually one of a few reasons: it is not showing on Google, it is slow or broken on phones, or the layout does not guide visitors to contact you. Lucco offers a free Website Health Check that reviews your speed, mobile experience, SEO and enquiry flow, then shows you exactly what to fix.

You need SEO (so Google finds you) and AEO (so AI assistants like ChatGPT and Google AI can read and quote you). Lucco builds both into your website — structured data, clear answer-first content and an llms.txt file. Our own brand is already cited by ChatGPT and Google AI, so we build from real experience.