Plain English, no legal padding. This explains exactly what happens to your information when you use this website.
This website uses a small number of analytics cookies to understand how visitors use it. If you would rather not be measured, you can block or clear cookies in your browser settings, or contact us and we will exclude you. We do not sell your data, we do not share it with anyone for marketing, and we do not send unsolicited email. If you contact us, we use your details to reply to you and nothing else.
Lucco Web Design is a brand of Lucco Technology (registration 202503276634 / JM1033531-D), at 20-01, Jalan Kencana Mas 1/5, Taman Daya, 81100 Johor Bahru, Johor, Malaysia. We are the party responsible for the information described here.
The form asks for your name, phone or WhatsApp number, and optionally your email address, the service you are interested in, and a message.
Submitting the form does not send anything to a server of ours. It opens WhatsApp on your device with those details written into a draft message. Nothing is sent until you press send in WhatsApp, and if you close WhatsApp without sending, we never receive it. Once you do send it, the conversation is held in WhatsApp and governed by WhatsApp's own privacy terms as well as this policy.
To understand how the site is used, we load the services listed below by default. If you would rather not be measured, you can block or clear cookies in your browser, or contact us and we will exclude you.
Our hosting provider keeps standard server logs (IP address, browser type, pages requested) for security and troubleshooting. This is ordinary web hosting behaviour and applies to every visitor.
We use the services below to understand how the site is used and whether our advertising works. To opt out, use your browser's cookie controls or contact us:
Each of these may set its own cookies and process data under its own privacy terms. These services set their own cookies in your browser, not on our servers.
Prefer not to be measured? Block or clear cookies for lucco.com.my in your browser at any time, or email us and we will stop measuring your visits.
We do not use your details for anything else, and we do not add you to a mailing list without asking.
We do not sell your personal data, and we do not share it with anyone for their own marketing. Your information is handled by the service providers that make the site work — our hosting provider, and the analytics and advertising services listed above unless you have opted out. If you become a client, we may use tools such as email and cloud storage to run your project.
Enquiry conversations are kept for as long as we may reasonably need them for the relationship, and client project records for as long as required for business and tax purposes. If you ask us to delete your enquiry and you are not a client, we will.
Under Malaysia's Personal Data Protection Act you may ask us to confirm what personal data we hold about you, correct it if it is wrong, or withdraw consent for us to keep contacting you. Email hello@lucco.com.my
or WhatsApp us and we will deal with it.The site is served over HTTPS and is a static website — there is no database, no login page and no admin panel, which removes the most common ways small business sites are compromised. No system is perfectly secure, but there is very little here to attack.
This site is aimed at businesses and is not directed at children. We do not knowingly collect information from anyone under 18.
If we add a service that handles your information differently, we will update this page and change the date at the top.
Questions about this policy, or about information we hold:
Email hello@lucco.com.my
WhatsApp +60 11-2922 2627
Lucco Technology, 20-01, Jalan Kencana Mas 1/5, Taman Daya, 81100 Johor Bahru, Johor, Malaysia
Note: this policy describes how the website works today. It is written to be accurate and readable, not to be legal advice — if your business needs certified wording for PDPA compliance, have a Malaysian lawyer review it.
